1.Could you tell me if these handbags are the real thing as they are very cheap compared to the shop prices?
Yes,we are authorized dealer of Italy headquaters.We keep a long term relationship with our supplier for many years and we struggle for a better policy by order new styles every season in advance with large quantities even before these styles are brought on product line. Bear more risk and win better price, that's what we have been doing!
2.Will I get completely the same bag with the pictures shows on your website?
We promise a completely same bag with the pictures shows on our website. All pictures on our website were taken from our real products in stock.
3.Do you have a secure server? Am I safe submitting my private information to you over the Internet?
Yes, you are absolutely safe. Because we possess our own internet server which is extensively tested against security exploits. And you pay by Paypal which allow you to send money without sharing financial information.
4.Do you charge for shipping and sales tax? And do I have to pay the customs duty?
No. We promise free delivery and we package them in much understated boxes so you will not incur any tax or extra charge except the price of the bags.
5.Are all your items in stock?
Yes, but occasionally the stock levels might reduce due to demand. If for any reason an Item is still displayed and you pay then we will contact you as quickly as possible and refund you.
6.How long time I can expect to get my bags? And how do I track my order?
Our usual shipping time is 7 days (free delivery). And we can also provide other faster shipping service if you would like to pay the extra fee. We will email you the tracking number and website after sending out the parcel. Our customer service will also update the tracking details for you timely
7.What if I don’t have a Paypal account?
We also accept payment by Western Union but we suggest you pay with Visa, Visa Electron, Master Card, Maestro and Solo through paypal most.
8.What if I am not available on my delivery date?
After two failed delivery, your parcel will be return to your local sorting office for an automatic delivery, or an arrangement made by yourself. A delivery card should have been left.
9.Can I exchange or return the bags if they are not fit?
Yes, we are glad to accept your exchange or returning. Please email us about the unfit in 48 hours after receiving the bags.
10.What if my items are faulty?
Please contact us within 24 days of delivery to let us know, we will endeavor to sort this out for you.
11.Can I cancel my order if I change my mind?
Generally speaking, we will send out all orders within 24 hours after we receive the payment. So we just accept order canceling in 24 hours from creating it.
